Request deletion
KYCME operates KYCME.APP. You can request deletion without installing an app or signing in.
Send to [email protected] with the subject KYCME.APP account deletion request. This is a monitored inbox. If the button does not open your email app, copy this address into your preferred email service.
- Preferably write from your registered email address. Include your account’s business phone number with country code so we can locate it.
- State that you want to delete your KYCME.APP account and its associated data.
- We will confirm ownership through a proportionate verification process, explain any exception or expected delay, and confirm the outcome.
Do not send your password, OTP, recovery codes or an identity-document image by email. If you cannot access your registered email or phone, explain that in your request; we will discuss an appropriate alternative.
You can also request deletion from your account. Sign in, confirm your passkey and a fresh phone OTP, then review and confirm permanent deletion. Access stops when the request is accepted; background removal follows. Sending an email starts a request; it does not instantly erase data. We will not describe a pending request as completed.
What account deletion covers
A fulfilled account-deletion request removes your customer profile, customer-owned document images and extracted results, and account authentication data such as passkeys and sessions. Documents uploaded by an administrator into your customer workspace are included.
Separate administrator-owned or another business’s records are not automatically removed when your account is deleted. If such a record contains your personal information, mention it in your privacy request without attaching a new document copy. We will assess the request and coordinate with the responsible organization where appropriate.
You can also ask about deleting a specific document instead of closing your whole account. Explain the scope of your request clearly.
Backups and limited retained information
Encrypted database backups are retained for 30 days from each snapshot. Copies may remain for up to 30 additional days after live deletion, with restricted recovery access. Before reopening restored data, fulfilled deletion requests and record expiry must be applied.
Limited deletion evidence and recovery-prevention markers may remain to prevent deleted accounts from being restored. De-identified administrative action history may remain. We will explain any specific legal requirement that prevents deletion, where permitted.
Messages already delivered, copies downloaded by others and data already transmitted to external providers are not erased by local account deletion. Provider retention is explained in the Privacy Policy; contact us for help with a provider-related request.
Questions or trouble accessing your account?
Email [email protected]. Signing out, suspending an account or uninstalling an app is not account deletion.
Operator: KYCME.
Empire World, Empire Business Complex, Floor 2, F26
Erbil, Kurdistan Region 44001, Iraq.